{"id":637,"date":"2022-10-10T12:40:20","date_gmt":"2022-10-10T19:40:20","guid":{"rendered":"https:\/\/test-inside.ewu.edu\/newstudentadvising-new\/?page_id=637"},"modified":"2025-03-04T10:21:02","modified_gmt":"2025-03-04T18:21:02","slug":"navigate-faq","status":"publish","type":"page","link":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/navigate-faq\/","title":{"rendered":"Navigate Frequently Asked Questions"},"content":{"rendered":"\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"gb-container gb-container-9fa1287e alignfull\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-cebd7bc0\">\n<div class=\"gb-grid-column gb-grid-column-f5c412ae\"><div class=\"gb-container gb-container-f5c412ae\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-7b3f2d71\"><div class=\"gb-inside-container\">\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test-inside.ewu.edu\/newstudentadvising-new\/wp-content\/uploads\/sites\/379\/2022\/10\/rochelle-nicole-E9uJ65vwGmE-unsplash-1024x683-1.jpeg\" alt=\"\" class=\"wp-image-638\" srcset=\"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-content\/uploads\/sites\/379\/2022\/10\/rochelle-nicole-E9uJ65vwGmE-unsplash-1024x683-1.jpeg 1024w, https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-content\/uploads\/sites\/379\/2022\/10\/rochelle-nicole-E9uJ65vwGmE-unsplash-1024x683-1-300x200.jpeg 300w, https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-content\/uploads\/sites\/379\/2022\/10\/rochelle-nicole-E9uJ65vwGmE-unsplash-1024x683-1-768x512.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-33c5cbe4\"><div class=\"gb-container gb-container-33c5cbe4\"><div class=\"gb-inside-container\">\n\n<h1 class=\"wp-block-heading has-text-align-center\"><strong>Navigate FAQ<\/strong><\/h1>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Do you have questions about Navigate? Look no further! Here is a collection of some commonly asked questions and their answers. <\/p>\n\n\n\n<p class=\"has-text-align-center has-ewu-white-color has-text-color has-medium-font-size\">However, if you can&#8217;t find your question, or a sufficient answer, you can email your question to <strong><a href=\"mailto:navigate@ewu.edu\" target=\"_blank\" rel=\"noreferrer noopener\">navigate@ewu.edu<\/a><\/strong><\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-af45f919\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-59fd1fc4\">\n<div class=\"gb-grid-column gb-grid-column-cb32af0a\"><div class=\"gb-container gb-container-cb32af0a\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">The to-dos I&#8217;m seeing don&#8217;t look right to me&#8230;<\/mark><\/h2>\n\n\n\n<p>What term of college are you in? Did you select the wrong term? Go to the More tab, under their name there\u2019s a link to \u201cUpdate year and term.\u201d If your selection is correct, in-app content might not be available for you yet. You can still use other features, and many of the to-dos for other semesters may still be relevant<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-53c5fc18\"><div class=\"gb-container gb-container-53c5fc18\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">What do I do if my app is frozen or acting weird?<\/mark><\/h2>\n\n\n\n<p>Try a hard close and relaunch the app.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For iOS, double click the Home button then swipe the app preview away to \u201chard close.\u201d<\/li>\n\n\n\n<li>On Android, open the app manager view and slide the app preview away to \u201chard close.\u201d<\/li>\n<\/ul>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-730d2760\"><div class=\"gb-container gb-container-730d2760\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">I just resolved a Hold why is it still showing up?<\/mark><\/h2>\n\n\n\n<p>Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it\u2019s successfully been resolved in Navigate. If the issue persists, email <strong><a href=\"mailto:navigate@ewu.edu\" target=\"_blank\" rel=\"noreferrer noopener\">navigate@ewu.edu<\/a><\/strong><\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-6b641736\"><div class=\"gb-container gb-container-6b641736\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">How do I change my notification settings?<\/mark><\/h2>\n\n\n\n<p>In the Settings tab you can personalize your notification preferences. <\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d74f4ded\"><div class=\"gb-container gb-container-d74f4ded\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">What should someone do if they experience a problem with EAB Navigate?<\/mark><\/h2>\n\n\n\n<p>Send a detailed email and\/or screenshot of the problem to <strong><a href=\"mailto:navigate@ewu.edu\" target=\"_blank\" rel=\"noreferrer noopener\">navigate@ewu.edu<\/a><\/strong>&nbsp;You can also click on the help icon in the upper right-hand corner on any Navigate webpage<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-4f43460e\"><div class=\"gb-container gb-container-4f43460e\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">Can a non-student see what&#8217;s available in the student Navigate mobile app?<\/mark><\/h2>\n\n\n\n<p>Unfortunately, non-students do not have access to the app.<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-6c7d1e0b\"><div class=\"gb-container gb-container-6c7d1e0b\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ewu-red-color\">Can students make appointments with anyone in Navigate?<\/mark><\/h2>\n\n\n\n<p>Students can make appointments with many support units using Navigate. If you can&#8217;t find who you are looking for, look under Resources in the app for their contact information to connect with them directly.  If you have a CAAR or Running Start advisor, you can book an appt directly through the app. If you are wanting to meet with an advisor outside of your major, you can do so by calling CAAR at 509-359-2345. To make an appointment in Navigate, the faculty or advisor must have their availability set up within the system.<\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":34471,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpo365_audiences":[],"wpo365_private":false,"footnotes":""},"class_list":["post-637","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/pages\/637"}],"collection":[{"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/users\/34471"}],"replies":[{"embeddable":true,"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/comments?post=637"}],"version-history":[{"count":18,"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/pages\/637\/revisions"}],"predecessor-version":[{"id":35577,"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/pages\/637\/revisions\/35577"}],"wp:attachment":[{"href":"https:\/\/test-inside.ewu.edu\/studentadvising_old\/wp-json\/wp\/v2\/media?parent=637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}