What classifies as urgent and non-urgent work orders?
1. Non-Urgent Work Order
For non-urgent Work Orders, submit using the button below. You will receive an email confirming your request.
- Routine custodial requests
- A light out
- Signage
- Name tags/badges
- Trucking (moves)
- Recycling or Surplus
- Touch-up paint
- Temperature too cold, too hot
- Signage (name plaques, door plaques)
2. Urgent Work Order
For urgent Work Orders, call 509.359.2245
- Water damage
- Ceiling collapse
- Maintenance issue (i.e. leaking or broken sinks, toilets, electrical issues, health code compliance)
- Non-routine custodial issues (e.g. spills or a toilet overflow)
Email workrequest@ewu.edu
Frequently Asked Questions (FAQs)
How work is prioritized?
- Emergency
- Reactive maintenance
- Non-emergent or routine maintenance
- Preventive maintenance and repairs
- Scheduled maintenance to prevent breakdowns and failures
How is work funded?
- Operating (state funded or self-support)
- Capital (state funded or university funded)
How do I request access to AiM?
Facilities staff should complete this form.
